FAQs
Have a question ? We are here to help.
Is the shipping free?
No, only orders over £50 are FREE.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. The items are made to order , please allow 2-5 days to prepare your order and to be dispatched. After we dispatched your order the delivery time is usually 2-4 working days with Royal Mail.
Can I change or return my item?
You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used or damaged. If your item is damaged during transit I'm happy to send a replacement or offer a refund. We will kindly ask for proof if the candle is damaged!